Contact & Enquiry Process

We are an independent editorial resource, not a garage. When you contact us, you're not booking a repair - you're starting a research process that connects you with vetted Jaguar specialists who do the actual work.

5 clear enquiry steps - from submission to specialist matching, explained in full
Free and obligation‑free - you pay nothing to submit an enquiry; we never charge you
GDPR‑compliant data handling - your data is used only to route your enquiry; we never sell it
Every specialist is vetted - against our published seven criteria
Response within a working day - we prioritise specialists who reply quickly

Full process, data handling, what to expect, and how to contact us directly, below.

The Enquiry Process

We exist to connect Jaguar owners with vetted specialists who can diagnose, supply, and fit engines or major components. The process is designed to be transparent and low‑friction:

You submit an enquiry with details about your Jaguar, its engine (if known), and the symptoms or fault codes you're seeing
We match you with one or more specialists from our vetted network based on location, engine specialism, and availability
You receive a response within a working day, typically with a diagnostic discussion and a provisional quote
You decide whether to proceed - there is no obligation at any point
If you proceed, the specialist handles the diagnosis, supply, fitting, and warranty - all backed by our published warranty standards

The full process is detailed step‑by‑step below. We also explain exactly how we handle your data, what you can expect after submitting, and how to contact us directly if you prefer.

The Five Steps

Step 1: Submit

Fill in our enquiry form with your vehicle details, engine code (if known), and a description of the issue. The more detail you provide, the better we can match you.

Step 2: Match

We review your enquiry and match it to specialists in our vetted network who have the right expertise, location, and availability for your specific engine.

Step 3: Respond

You'll hear from a specialist within a working day. They'll discuss your symptoms, ask any clarifying questions, and provide a provisional assessment and quote.

Step 4: Decide

You are under no obligation to proceed. We encourage you to use our repair vs replace calculator and our 60% threshold framework to check whether replacement makes financial sense.

Step 5: Resolve

If you proceed, the specialist handles diagnosis, supply, fitting, and warranty - all backed by our published warranty standards and verified outcomes tracking.

Data Handling & Privacy

We take data privacy seriously. When you submit an enquiry:

We collect only what we need - vehicle details, engine code (if known), symptoms, and contact information
We never sell your data - your information is used only to route your enquiry to appropriate specialists
We share only with specialists - your data is shared only with the vetted specialists we match you with
You can opt out - we don't send marketing emails; you can ask to be removed from our records at any time
GDPR compliant - we follow UK GDPR standards; full details are available on request

We do not store your data for longer than necessary to process your enquiry and follow up on outcomes. For more information, see our editorial standards and data verification pages.

What to Expect After Submitting

Once you submit an enquiry, here's what happens next:

Confirmation email - you'll receive an automated confirmation that your enquiry has been received
Matching within 24 hours - we aim to match you with a specialist within one working day
Specialist contact - a vetted specialist will reach out to discuss your symptoms, diagnosis, and next steps
No spam or marketing - you won't receive marketing emails from us; only enquiry‑related communication
Follow‑up survey - 3‑6 months after your repair or replacement, we may send a voluntary survey to collect outcome data, as described on our verified outcomes page

If you don't hear back within a working day, please check your spam folder or contact us directly using the details below.

Contact Us Directly

If you prefer to contact us directly - to ask a question, report an error, or discuss something before submitting an enquiry - you can reach us via:

📧 Email

Use the contact form on this page for general enquiries. We aim to respond within 2 working days.

🐦 Social

We're active on social media; links are in the footer. Direct messages are monitored but not always responded to immediately.

📋 Corrections

To report a factual error, please use the corrections process rather than general email - it helps us track and address errors systematically.

🤝 Media & Partnerships

For press enquiries or partnership requests, please use the contact form with "Media" in the subject line.

We do not offer a telephone support line. All enquiries are handled via the form or email to ensure proper tracking and response times.

Frequently Asked Questions

Do you charge for submitting an enquiry?

No. Submitting an enquiry is completely free. Specialists pay us for the enquiries we send them; you pay nothing for using this site.

How quickly will I hear back?

We aim to match you with a specialist within one working day. If you don't hear back, please check your spam folder or contact us directly.

What happens to my data after the enquiry?

Your data is used only to route your enquiry to vetted specialists. We do not sell your data, and we do not send marketing emails. You can request removal at any time.

Can I choose which specialist I'm matched with?

We match based on vehicle, engine, location, and specialist availability. You are not forced to proceed with any specialist; if you'd prefer a different one, let us know and we'll look for alternatives.

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Free EnquiryYou pay nothing to submit - specialists pay us for enquiries.

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GDPR CompliantData is used only to route your enquiry, never sold.

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Vetted SpecialistsEvery specialist meets our seven published criteria.

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Response in a DayWe prioritise specialists who reply quickly.